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Poor service

Story from nhs.uk

"Poor service"

About: Dishley Grange Medical Practice

Difficult to get an appointment. Poor systems for communication. Can wait half an hour for phone to be answered

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Responses

Response from Dishley Grange Medical Practice 3 years ago
Dishley Grange Medical Practice

Submitted on 19/10/2020 at 07:53
Published on nhs.uk at 08:53

Due to the current crisis and ongoing funding problems within the NHS, we are unable to offer as many appointments as we would like.

We apologise for difficulties that patients have been having with the telephone system. We are aware that many patients have been having struggling and that calls have not been completing, and that our telephone system has been causing disconnections. We are presently upgrading the system to avoid these dropped calls and would like to reassure you that is now planned to take place in November.

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