"Minor Operation for removal of Stage 1 Melanoma"

About: Outpatients Centre / Dermatology

(as the patient),

Following the removal of a mole in August at Forth Valley where I had a positive experience, I attended the Dermatology section at the hospital in Stirling. The only negative in my experience was the poor signage for the actual unit as you arrive down a glass corridor and a fire door.

Upon arrival I was met by Kenny who I had spoken to earlier that day on the phone. He made sure all patients observed the social distancing whilst keeping the reception desk clear. I then had an appointment with Dr Sinclair who explained that they had uncovered a very small amount of Stage 1 Melanoma. The Dr was very reassuring and wanted to take away a further local excision to ensure it was all removed. Having spoken to her colleague, David, I was able to have the surgery that afternoon.

David, who performed the surgery at the Forth Valley, was again in good form, despite having been on an admin afternoon, he was now onto his 5th surgery and supporting patients very well. David was supported by the fantastic Lesley who spoke to me and gave me moral support to keep my mind off the needles and excision happening on my arm. The wound has healed well and I was informed by Sandra most recently that all came back clear and I will require a follow up appointment which has arrived. 

A fantastic team effort from reception to result and showed how well everyone in the department is working for each other as well as the patients. Thank you for your work. 

Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 6 days ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley
Submitted on 20/10/2020 at 10:25
Published on Care Opinion at 10:25


Dear Ben26.2,

Thank you for your fantastic, detailed feedback.

It is brilliant that the whole team seemed to have pulled together to make your experience a smooth one, and even better that you recognise this!

I have shown your comments to Kenny ( who often misses out on feedback, despite being the first contact patients have in the department ) and they have made his day.

With regard to the signage, the Covid regulations have meant we have had to close our normal access and have patients enter through a side door. We understand the temporary signage is less visible than we would like and try to give clear instructions on the telephone when patients contact us.

With any luck you won't need to worry about my injections any more, but we will keep a close eye on you for a while.

Thanks again, and all the best

David

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