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"Extremely Rude & Arrogant Reception Team!"

About: Yeading Medical Centre

Very Rude and non-helpful reception team!

When I asked for an appointment for my annual diabetic review that She/ Receptionist said the "surgery's protocol" not allow her to make any annual review medical appointments for patients!

what a lie and what kind of the assistant for Diabatic Patient ? Doctors and Nurses are officiant and very professional are here , only reception team is the worse!

It seems to me like nobody reviews the way they do their job, which is being rude, unprofessional, sarcastic. This is no way to behave when you are working in a MEDICAL CENTRE where you deal with people from a wide range of circumstances, maybe vulnerable, maybe ill people etc.

Shame on the service of Reception Team !!!

You must change your rude and arrogant attitude immediately! specially on this Pandemic time!!!

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Responses

Response from Yeading Medical Centre 3 years ago
Yeading Medical Centre
Submitted on 16/10/2020 at 14:24
Published on nhs.uk at 16:04


Dear Patient,

Thank you for taking the time to write to us about your experience at Yeading Medical Centre. I am sorry that you felt our Reception staff was rude and unhelpful. However, we value your feedback and will use it to improve our services to all our patients. Please call the Surgery on 0208 845 3434 to book an appointment to see me to discuss this matter further.

Yours sincerely,

Romi Mitchell

Practice Manager

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