"I will always try to avoid this hospital now"

Had a telephone appointment after urgent referral followed by a scan. Consultant said he would do further tests after the scan. I left a review stating I had not had the results after a few weeks and your response was to contact PALS...struggled to contact them and not given option to leave message. Finally got results back from consultant and letter stating he was discharging me. No explanation why he is now not doing further tests. I phoned the number on the letter and got a message to email. Sent an email to the email address on the letter asking for details on how to complain as I felt the consultant has lied to me - immediate reply saying she had passed my email onto someone at Salford even though she was the consultant's secretary. Website states you cannot make a formal complaint any more because of COVID unless it is urgent. There is no excuse for a consultant going back on what he said he was going to do. PALS and the secretary have both not responded as to how I can make a formal complaint - as this is part of the NHS constitution I fully expect to be able to make this complaint regardless of COVID. I appreciate it is a difficult time but you cannot allow your staff to say one thing then do another. No doubt your response will be to contact PALS to be ignored yet again. My GP understands why I am frustrated at the consultant and said that even if she asks why he changed his mind she would probably never get an answer. Dignity, respect, trust and honesty are all ways in which I expect professional to treat a patient but I feel that this is not something practised at this hospital.