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Care Opinion

Above & beyond

Posted By Peter W

"Above & beyond"

About: The Lawson Practice

(as a friend),


The Reception and in particular the practice manager of the Lawson Practice helped me in overcoming a tricky situation in helping an 87 year old lady visiting from the US register as a new patient in these unprecedented times to enable her to receive her heart medication. They went above and beyond to make this happen. I am most grateful for their help and appreciate the time they took to make this happen.

Reception

Reception


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Responses

Response from Amanda Rayner, HR and facilities lead and Deputy Practice Manager, The Lawson Practice 3 years ago
Amanda Rayner
HR and facilities lead and Deputy Practice Manager,
The Lawson Practice

I am responsible for staff wellbeing and employment matters. I also ensure that the building is safe and fit for use by patients, external services and our own staff.

Submitted on 20/10/2020 at 07:28
Published on Care Opinion at 09:37

picture of Amanda Rayner

We are very pleased to hear that we were able to assist you and your friend and that your experience was a positive one. These times are indeed unprecedented and your review will go a long way in boosting the morale of the team, thank you very much for sharing your story.

We do share every story with the practice team including our responses and any changes to be implemented, I will ensure this feedback is shown to the staff mentioned in particular.

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