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"Badly trained but full of knowledge "

About: Fullwell Cross Med. Ctr.

I have waited for a while to post this as wanted to calm down and evaluate the situation . Being a newly diagnosed diabetic and still having high blood sugar I went to the surgery to collect my kit . The receptionist was rude and when I felt unwell and I asked if I could sit down she said it was not appropriate and could I sit away from the surgery doors as they had other patients visiting .I had specifically asked to speak to the diabetic nurse ( who is lovely ) as an emergency I sat in the car park for 20 mins before making my way to a chemist and being taken back to hospital . The diabetic nurse was not even informed . Certain receptionists at this practice are always friendly and helpful but there are the few that are consistently rude to patients and leave a bitter taste in your mouth . Perhaps they should remember that patients are in fact ill in some way or another and if they didn't have to go to the doctor they wouldn't.

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Response from Fullwell Cross Med. Ctr. 3 years ago
Fullwell Cross Med. Ctr.
Submitted on 29/10/2020 at 13:48
Published on nhs.uk at 19:51


I am very sorry that you have had a poor experience recently, could you contact the manager directly so that he can investigate this incident with the staff involved.

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