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"Excellence above & beyond"

About: Bellegrove Surgery

My appreciation and gratitude to all at bellegrove surgery. while attending for a blood test the nurse noticed I had a problem with my right eye, bloodshot swollen and sore. A colleague was called to check and I was given a prescription for cream and told to have my eye checked at an opticians or hospital if no better in a few days. This I did and it was found that my cornea was damaged also a bad infection of the inside of the lower eye lid. I have received further treatment and now it is much better, thanks to the dedicated professional care as always at bellegrove surgery. Also I would like to add that on arrival for my flu jab once again it was done with excellent organizational skills, a queue had formed of about 25/30 but with staff keeping social distancing and checking when anyone frail or vulnerable was then helped into the surgery. All staff were polite helpful and showed great skills and a duty of care. I would also like to thank the reception staff for there consistent and friendly informative service. many thanks, and well done to you all.

Leonard Blowers.

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Responses

Response from Bellegrove Surgery 3 years ago
Bellegrove Surgery
Submitted on 20/10/2020 at 15:27
Published on nhs.uk on 21/10/2020 at 13:46


Dear Leonard - Thank you for all your comments - I will pass these on to all staff as it always lovely to hear we are giving a good service. It's also good to hear that the advice given in regard to your eye problem was utilised and it is now resolved. Thank you also for your comments in regard to our Saturday Flu Clinic and our Reception Staff. I feel very blessed to have such a wonderful team.

Mrs Kim Hunt

Practice Manager

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