"annual seasonal flu vaccine"

About: General practices in Fife

(as a service user),

This is a familiar story to many hundreds of Fife Health bd patients...the overall organisation and administration of the flu vaccine has been shambolic. The Sc for Health Scotland referred to "minor glitch might happen" 2 weeks after many complaints about problems accessing appointments.  There is no doubt that Covid-19 requires a different approach to mass vaccination - therefore a new system also requires careful thought and planning. The system was not well thought out - it's almost a month since I 1st attempted to make contact, am now a hostage to fortune having to wait to hear back from the call centre...this has not been a minor glitch.

I am confident that there is sufficient vaccine, I have no confidence that the system will ensure I get an accessible location to attend an appointment - reading stories of some residents not getting appointment dates until December! Communication process was not organised, appointment system did not seem able to handle numbers of patients making phone calls to get appointments...all shambolic.

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Response from Donna Hughes, Head Person Centred Care, Patient Relations, NHS Fife 4 days ago
Donna Hughes
Head Person Centred Care, Patient Relations,
NHS Fife
Submitted on 21/10/2020 at 09:59
Published on Care Opinion at 09:59

picture of Donna Hughes

Response on behalf of Heather Bett, Senior Manager

Dear complete disappointment

I am sorry to hear about the difficulties you have experienced trying to arrange an appointment for your flu vaccination. We recognise that the systems we put in place initially were inadequate to manage the unprecedented demand for appointments in a short period of time. We have put in place a number of measures to increase the capacity we have available to arrange appointments and are currently tackling the back log of correspondence.

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