"Change not always bad"

About: Change Grow Live Cambridgeshire / Wisbech

(as a service user),

Previously when CGL was Inclusion, honestly I dreaded the change as most were told horror stories of if you mess up, (use, drink) daily pick up straight away (Think / hope CGL realise we have / do mess up and can be honest without fear of prescription change

My negative was my old counsellor, who was nice but encouraged me to do a CAADA-DASH form to help me move, to this date, it was verbally told to a housing officer when he needed written copy. To this date that counsellor can Not remember it and its hidden? (on laptop)

I now have Frances (CGL) which before meeting I was worried, she’s proven to be someone I feel I can speak to freely and we are in constant contact (due to covid and illness) by phone but I feel she has gone beyond any councillor I’ve had (I had the impression / through hearing conversation etc, We were cattle)

Andrea / Frances and I think Steve have brought my medication to my home, which has been a major help and support. So all in all I can’t say how grateful I’ve been for this support!!

10/10 Frances / Andrea / Steve

Responses

Response from Paul Pescud, Service manager, Cambridgeshire, Change, Grow, Live 2 weeks ago
Paul Pescud
Service manager, Cambridgeshire,
Change, Grow, Live
Submitted on 16/10/2020 at 12:28
Published on Care Opinion at 12:28


Hi 'No need to worry'

Thank you for your comments. Having the connection is important and gaining that trust is essential. It sounds like things have moved on for you and that is great news. You mention COVID and that has been a challenging time for everyone and we hope that you continue to get what you need from the service.

I think the all of our staff are great but its even better when we hear it from service users about the impact they have had.

Thanks again

Paul

Service Manager

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