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Care Opinion

Community nurses

Posted By Loz85

"Community nurses"

About: Community Services in Grampian

(as the patient),

I am under CNT2 community nursing, this morning I had my usual dressing visit. I then got a call a couple of hrs later from a very rude nurse, now this isn’t the first time this person has been very rude on the phone to me and my carers can confirm this, as this morning my carer was disgusted at what they were saying. I don’t want to go into my personal details on here but I am happy to talk with their manager re this as this needs to stop.  

I will be speaking to my care manager about this also. 

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Responses

Response from Linda Press, Deputy Lead Nurse, NHS Grampian 3 years ago
Linda Press
Deputy Lead Nurse,
NHS Grampian

Submitted on 30/10/2020 at 10:50
Published on Care Opinion at 10:50

Dear Loz85,

I am so sorry to hear this has been your experience and sincerely apologise for any distress caused.

There have been some changes to the teams recently and I wondered if you would mind getting in touch with some further information? This will help ensure I share your experience with the correct team and allows me to look into this more detail for you.

My contact details are below. If I am not at my desk, please leave a contact number, and I will call you back as soon as I can.

kind regards

Linda Press

Deputy Lead Nurse H+SCP

linda.press@nhs.scot

mobile – 07971391094

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