"The stroke unit"

About: Worthing Hospital / General medicine

(as a relative),

What a terrible experience we had while my father was on the stroke unit. While the general nursing staff were fantastic. Senior level staff were appalling. From the first moment dad was admitted, i was met by a doctor. This doctor told me that my dad had had a massive stroke, and although they did have the ability to have removed the clot and massive improve his outcome......they don't do it on Saturdays. This information was delivered with a shrug and smile.  This attitude continued through out the whole of his care.

Ridiculously unprofessional, i was told by one member of staff that another had no idea what they were doing. I learnt of derogatory nicknames used among staff. As relatives, we were met with a wall of silence to any enquiries and during visiting times were made to feel uncomfortable and unwanted. 

What a disgrace.

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Responses

Response from Stroke Association 4 days ago
Submitted on 16/10/2020 at 12:47
Published on Care Opinion at 12:47


Hello.

We’re sorry to hear about your father’s stroke and that you feel he didn’t receive good care. It also sounds like you encountered some difficulties in dealing with various staff members.

It seems that the hospital is going to look into your concerns but if you’re still unhappy, you could get in touch with the Patient Advice and Liaison Service (PALS). PALS can help people to resolve health-related concerns and answer any questions they have about NHS care or treatment. You can call PALS at Worthing hospital on 01903 285 032 or email them at wshnt.ComplaintsTeam@nhs.net

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke. You might want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful and that you’re now getting any support that you need to make the best recovery possible.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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