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Care Opinion

No emotional support during a crisis

Posted By Lickleolemzi

"No emotional support during a crisis"

About: Lincolnshire Partnership NHS Foundation Trust / Adult mental health

(as a service user),

I recently asked my CPN for a supporting letter to the council. She told me she was stressed. This makes me feel like I can't speak to her as I'll add to her case load.

This weekend I rang crisis team I was struggling. No emotional support. Only told my CPN is calling Friday and they'll let duty team know to ring me Monday. If they don't ring by half 4, contact crisis to be chased up. I was asked if I had plans to act on my suicidal thoughts, I advised I did. Nothing more mentioned. Advised to sleep and that they're to talk. 

Monday came, no call from Duty team, tried ringing crisis team, no answer twice on maximum ringing length, rang them this morning (Tuesday) to be asked to ring the duty team, I explained this isn't my job to chase someone for doing the job their meant to do

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Responses

Response from Ann Munro, Patient Experience Lead, Patient Experience, Lincolnshire Partnership NHS Foundation Trust 3 years ago
Ann Munro
Patient Experience Lead, Patient Experience,
Lincolnshire Partnership NHS Foundation Trust

Submitted on 19/10/2020 at 12:06
Published on Care Opinion at 12:06

I am sorry to hear that there was no answer when you attempted to contact the Crisis Team. There are unfortunately times when all available practitioners within the Crisis Team are on the phones. I was also sorry to hear your feedback when you did manage to make contact. Our aim is to ensure that people feel supported and listened to when they contact the Team. I would welcome the opportunity to speak with you to understand more. If you would like to contact me, please email me via Hayley.slater@nhs.net. We take feedback very seriously within the Trust and I am keen to ensure that we hear about peoples experiences of services to help inform improvements

kind regards

Hayley Slater

Service Manager CRHT and SPA

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