"Upset by delays and staff attitude"

About: The Walton Centre NHS Foundation Trust / Neurology

(as a service user),

I have been waiting now for 8 months for my botox appointment and have been in excruciating pain, and under a lot of financial stress due to losing work as I've had to cancel on numerous clients due to the pain and lack of concentration caused by my untreated headaches.

I was finally given an appointment and it's now been cancelled twice and pushed back a further 3 weeks which is likely to cause me to lose even more work and face more financial hardship.

The staff member who phoned me had a terrible attitude, and whilst I understand the pressure of the covid 19 situation I don't think I should have to be spoken to like that, it's not my fault. The person doing the injections for me, who is sick, isn't even who I usually see.

I'm really unhappy with the service I've received lately, which is usually brilliant. Had the staff member who phoned me been polite, I wouldn't be anywhere near as upset but they were incredibly rude and condescending. Very disappointing.


Response from The Walton Centre NHS Foundation Trust 5 days ago
The Walton Centre NHS Foundation Trust
Submitted on 15/10/2020 at 09:16
Published on nhs.uk on 16/10/2020 at 08:43

Thank you for your comments and we are sincerely sorry to learn of your experience. If you would like to discuss your concerns further please contact our Patient Experience Team at patientexperienceteam@thewaltoncentre.nhs uk or call 0151 556 3091 or 3090 who will be able to support you further.

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