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"Awful"

About: Bernays & Whitehouse Medical Partnership

I wanted a flu vaccination (I am 70). I had tried to book at the pharmacy as I could not get through to the GP surgery but they had no over-65 vaccine. Suggested I ring the pharmacy bell and te receptinost spoke through a crack in the door and came back with an appointment at Monkspath surgery for several days inro the future. I asked for an appointment at Grove Road as it is only about 5-8 minutes walk from home and it was a journey involving 2 buses (change in Solihull town centre to get to Momkspath. I was quite curtly told that Grove Road not doing vaccinations and did I or did I not want the appointment!

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Responses

Response from Bernays & Whitehouse Medical Partnership 3 years ago
Bernays & Whitehouse Medical Partnership
Submitted on 20/10/2020 at 13:44
Published on nhs.uk at 14:22


Thank you for taking the time to provide us with some feedback. We were sorry to read about your recent experiences and would welcome the opportunity to understand and investigate further. Please contact me on 01217051105

Jayne Croft

Unplanned Patient Services Manager

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