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"Catering Provision for Allergies"

About: Aberdeen Royal Infirmary

(as a service user),

In two recent stays in Aberdeen Royal Infirmary I have had to be sent home because the catering department were unable to meet my nutritional needs due to my allergies.   Allergies are very common and I feel it is ridiculous that the one place that is supposed to help you get better cannot provide appropriate nutrition.   It can be so easy nowadays to make food allergen free when cooking from scratch, which for many meals they do.   I do have 3 allergies but this shouldn’t matter as they are some of the most common 3 in the top ten list.   A hospital should always provide allergy friendly foods for all patients who need them and this needs to improve.   They did try, but so many mistakes, like cheese being sent in an omelet and rice pudding for dessert when I have a milk allergy.   Had I not noticed it could have had serious consequences.

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Responses

Response from Ruaraidh Mackinnon, Patient Catering Manager for NHS Grampian, Catering, NHS Grampian 3 years ago
Ruaraidh Mackinnon
Patient Catering Manager for NHS Grampian, Catering,
NHS Grampian
Submitted on 13/10/2020 at 11:24
Published on Care Opinion at 12:46


picture of Ruaraidh Mackinnon

Hi herculesjx36,

I am sorry for your experience from our service. In order to understand what went wrong and how we can rectify it in the future I’d be grateful if you could provide me with your contact details and phone number so that I can call you to discuss what happened in more detail. You are correct that allergens are becoming more common and a combination of different allergens do make things slightly more difficult but we should have been able to provide your allergen needs whilst you were a patient with us.

my email contact address is ruaraidh.mackinnon@nhs.scot

Kind Regards

Ruaraidh MacKinnon

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