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"Very disappointing visit"

About: South Tyrone Hospital / Minor Injuries Unit

(as a parent/guardian),

Travelled from Moira as did not want to go near Craigavon. My son had fallen and hurt his wrist.

We arrived around 8pm. The corridor was full of people. It appears there is no waiting room in this hospital for the Minor injury department. What sort of unit does not have a waiting room? Standing in a cold narrow corridor does not feel very safe during a pandemic.

We booked in at 8. 05 pm and had our temperatures checked. We were then called in around 8. 20 pm, the nurse barely looked at my sons wrist, all the staff just seemed to be rushing about in a fluster. The nurse said my son needed an xray and but xray could not see anymore patients as there was just one staff member on taking xrays and they were too busy. Was given the option to come back the next day or go to Craigavon.

Very disappointing visit and wasted journey. Dungannon hospital needs to provide a waiting room for patients and also provide an xray service that is willing to see patients that need xray. Went to craigavon the next day, got xray and fortunately no breaks. I will not return and do not recommend the minor injury unit at this hospital.

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Responses

Response from Paul Smyth, Acting Head of Service Emergency Departments & Medicine, Acute & Emergency Medicine, Southern Health & Social Care Trust 8 months ago
Paul Smyth
Acting Head of Service Emergency Departments & Medicine, Acute & Emergency Medicine,
Southern Health & Social Care Trust
Submitted on 13/10/2020 at 16:59
Published on Care Opinion at 16:59


Good afternoon

We are sorry to hear of your experience when you attended Minor Injuries Unit in South Tyrone and I am grateful for the opportunity to explain some of the reasons for this experience. There is a waiting area in South Tyrone which is small and as part of the Covid planning only 3 people are allowed to wait in this area to maintain social distancing. The x-ray unit works very well with the staff in the Minor Injury Unit. However, the x-ray Department closes at 9.00 pm, therefore the Radiographer has to assess the number of referrals from 8.00 pm and informs the Minor Injuries Unit staff what x-rays they can be completed by 9.00 pm. May I also advise that there is an Emergency Nurse Practitioner service in Craigavon Hospital that is open from 9.00 am to 21:30 pm. This service is the same as the Minor Injury Service in South Tyrone Hospital. Thank you for taking the time to share your story and we hope your sons wrist is healing.

Regards

Paul Smyth

Acting Head of Service Emergency Departments & Medicine

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