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"Exemplary Service"

About: Western Eye Hospital

As I walked in the Welcome Nurse was really welcoming, the registration was easy and friendly, the Sister in Triage had excellent communication I felt very confident in a true lay professional environment. When the treatment was provided by the nurse and Doctor it was accompanied by clear explanation of what was happening what to expect and what to do following my visit. Can I nominate for Team of the year! I observed all individuals being afforded the same treatment. The environment felt safe with clear signposting and infection prevention. Can the team share with others their secret for delivering excellent care with a smile.

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Responses

Response from Western Eye Hospital 3 years ago
Western Eye Hospital
Submitted on 06/10/2020 at 07:17
Published on nhs.uk at 20:49


Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments.

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