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"I could have made a more Informed decision"

About: Solihull Hospital / Gastroenterology

(as the patient),

I was assessed on arrival, temp taken, health questions asked, BP, etc signed paperwork as  having procedure without sedation only mouth spray.  I was very nervous however the nurses were very friendly and helpful and helped to calm me down.

I was taken to the surgical area and put on the bed, I was then approached by the doctor performing the endoscopy, who said they were training, I was surprised at this info and asked them how many they had done in the past, they said ‘ a few’? I was getting more and more nervous but didn’t want to make a fuss, the snr was there to assist if needed.

The procedure was difficult and I panicked, the snr had to take over at some stage.  I feel very strongly that I should have been asked on arrival if I was happy for a trainee do the procedure where I could have made a more Informed decision.  I understand they need to learn but I really do feel that trainee drs should only do endoscopies on patients who are sedated until they are more competent.
Overall it was a very unhappy experience.
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Responses

Response from Solihull Hospital 3 years ago
Solihull Hospital
Submitted on 04/11/2020 at 14:06
Published on nhs.uk at 14:46


Dear Shellie

Thank you for taking the time to provide feedback about Solihull Hospital, Birmingham. Apologies for the delay in responding to you. We are sorry to hear the concerns you have regarding your recent experience in the Endoscopy Suite and that it was such an unhappy experience. Senior staff responsible for Endoscopy are keen to listen to your concerns in more detail, so that they can investigate what has gone wrong and take any necessary action. For this to happen please make contact via the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net . I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

We look forward to hearing from you.

Kind regards

Patient Experience Team

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