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Care Opinion

Friendly helpful staff at a frightening time

Posted By Pishadeperro

"Friendly helpful staff at a frightening time"

About: Royal Hallamshire Hospital / Neurology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I had a stroke and was transferred from Doncaster to Sheffield Hallamshire Hospital ward L2 by blue light. I was extremely vulnerable  and frightened and all the staff were outstanding. Here I am 10 days later back at work. Mady  was the nurse and all the staff could, not have been more helpful of reassuring and understand how frightening it is for the patient.

The nurses work so hard to make everyone as comfortable as poss, and nothing is too much trouble . I can’t explain how grateful I am .

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 3 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 02/10/2020 at 09:46
Published on Care Opinion at 09:46

Thank you for posting your thanks on the Care Opinion website. We do hope your health improves quickly following what must have been quite a scare.

It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 3 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 26/10/2020 at 09:44
Published on Care Opinion at 09:44

Thank you for your kind words and for sharing your experience with others. It is always so motivating for our staff to hear such compliments.

Best wishes and kind regards

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Response from Stroke Association 3 years ago
Stroke Association

Submitted on 27/10/2020 at 11:28
Published on Care Opinion at 11:28

Comment from the Stroke Association

Hello.

We’re sorry to hear about your stroke but really pleased to hear that you had such good care in hospital.

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke. So if you want to know more about stroke and its effects, or want practical information and support, you're very welcome to get in touch. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful and that you make the best recovery possible.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Update posted by Pishadeperro (the patient)

I can only reiterate how fantastic everyone I met were, the stroke nurse at Sheffield Maddie was outstanding.

The care from ward 16 at Doncaster should also be commended, the young staff worked so hard.

The single most frightening part of having a stroke was the vulnerability I felt. I had lost all motor power and was “Snoring” but could nothing to help myself, I could not even make my eyes look up.......The only part I could move was the thumb on my left hand...But the scary thing was, my understanding had not diminished so I understood what was happening and what everyone said... and I could tell by their tone it was not good!

However within three days I was 90% recovered...and within a month was back driving and working...I realise how lucky I was and will always be grateful for the care I received, I never thought just how many people were directly involved in my care, from the Surgeons to the Ambulance driver....and many other who will always be unsung heroes

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