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A&E for knee injury

Posted By MD 1

"A&E for knee injury"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a parent/guardian),

My teenage son injured his left knee whilst playing football on Sunday. I drove him to to the Queen Elizabeth A&E department for assessment. On arrival it was clear that they had changed the process due to COVID 19, However , the process was straightforward. 

My son  was seen by a nurse and physio and also had X-rays taken of his knee. They suspect he tore his ACL but would need an orthopaedic specialist to confirm this. The staff gave him a letter explaining that the Consultant would call in a few days. The staff also gave him an exercise sheet with some knee movement exercises he should do to keep the thing moving. 

All in all the service was excellent and despite my son being unaccompanied during the whole process (due to Covid) the staff made him very comfortable and fully explained the process and his injury.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/10/2020 at 12:36
Published on Care Opinion at 12:36

picture of Kevin Torbet

Dear MD 1

Thank you for taking the time to leave such lovely feedback in regards to the time your son spent in the A&E department of the Queen Elizabeth University Hospital.

I was happy to hear everything went well from arrival in the department through to his discharge and all the staff were comforting and explained the process of his injury to him especially as he was unaccompanied during the process.

I will be delighted to pass on your comments to the staff involved and I hope he is progressing well with his exercises.

I'm sure he will be back playing football in no time.

Kind regards

Kevin

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