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Very efficient & person friendly

Posted By rgpie38

"Very efficient & person friendly"

About: Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I fell in the street  at the weekend and an ambulance was called. They had trouble locating me due the area where the fall happened but the paramedics came quite quickly and the 2 paramedics and a trainee did everything they were supposed to do and then advised I go to the Queen Elizabeth Hospital to be checked out.

At the Minor injury clinic I was given good care and attention. I was first seen by a health care assistant who made me comfortable on the bed and the the nurse practitioner Elaine was excellent, very efficient and she was clearly a people person.

Overall I was very impressed.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/10/2020 at 09:09
Published on Care Opinion at 09:09

picture of Alan Martin

Dear rgpie38

Thank you so much for taking the time to share your feedback here on CareOpinion. I am sorry to hear that you suffered a fall in the street. I hope that you are feeling better and are on the road to a full recovery?

I am however pleased to read that our crew did everything they were supposed to and treated you with care. If you would like I can arrange for your comments to be passed to the management team to be shared with the crew. In order to locate the crew I would need the time and date and rough area that the vehicle attended you. You can email these details to scotamb.feedback@nhs.net. I would also be very grateful if you could make reference to your careopinion username so that other members of the team can easily link your email to this post.

I wish you all the very best and thanks again for your post!

Alan

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/10/2020 at 10:40
Published on Care Opinion at 10:40

picture of Kevin Torbet

Dear rgpie38

Thank you for taking the time to leave such lovely feedback in regards to the time you spent in the Minor injuries Unit of the Queen Elizabeth University Hospital.

I was pleased to read the staff were able to put you at ease and you were happy with the care provided especially by the nurse practitioner Elaine.

I will be happy to pass on your comments to all the staff involved in the department who I'm sure will be as delighted as I was to hear you had such a great experience.

I hope your now well on your way to recovery and thanks again your comments they very much appreciated by all the staff.

Kind regards

Kevin

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