"Extremely Poor Communications"

Our mother was admitted to Forest Court from Southampton General Hospital on 11th September. We appreciate that this is a difficult and testing time due to Covid 19but we are appalled by the absolutely abysmal communication from this care home.

We have not been able to visit our mother at all and don’t really know how she is as we have been given totally minimal information when we have been able to get through to the staff on the phone. We have been given four different phone numbers all of which continually have an automated message stating that the line is busy. We have not been able to speak to our mother which is upsetting for us and must be devastating for her to be in a care home on her own possibly thinking that we are not bothering or don’t care about her. I hope the care staff are not as dismissive with her as they are with us on the odd occasion that we have managed to speak to someone.

We had no contact from mum’s Social Worker until my brother chased this up. We were promised that after the review meeting for our mother we would be informed what the plan for her future was. Needless to say we have heard absolutely nothing therefore we are completely in the dark regarding our mother’s wellbeing and future.

communications at Forest Court are so appalling that we are unable to assess the care as we are not allowed on the premises and we are not able to contact anyone.