"Disability Discrimination by AE Reception Staff"

I have a number of unseen disabilities which exempts me from wearing a face covering.

During September 2020 I spilled some hot tea on my leg, it was bad enough for me to visit the local A&E. I arrived at A&E at approx 9.30am.

I was asked by the receptionist why I wasn’t wearing a face covering.

I informed them that I was exempt owing to my disabilities, I had on a sunflower lanyard given to me by a lady working in Morrison’s.

The receptionist then asked if I had a letter or card proving my exemption. I stated that I didn’t as it wasn’t *required. The receptionist then condescendingly made a motion that I should place my scarf over my mouth and nose suggesting I was lying!

I was in too much pain from the burn on my leg and a bit shocked that I actually complied!

When I returned home after being seen at A&E, I spoke to my partner about what happened, who went ballistic and said that I had been discriminated against because of my disabilities! Luckily for the receptionist my partner was not with me at the time otherwise the receptionist would have very much regretted their stupid actions!

The ignorant receptionist left me feeling angry, confused and feeling helpless.

I have attached below the Governments own guidance on this matter, easily found on their website:

Face coverings: when to wear one, exemptions, and how to make your own

Details

This page explains what face coverings are, their role in reducing the transmission of coronavirus (COVID-19), the settings in which they are recommended, and how they should be safely used and stored. This information is based on current scientific evidence and is subject to change.

Exemption cards or badges

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

This is a personal choice, and is not necessary in law.

If you would like to use an exemption card you can use the PDF attachments on this page.

Those who have an age, health or disability reason to not wear a face covering should not be routinely asked to provide any written evidence of this. Written evidence includes exemption cards.

ENDS

What are Dorset County hospital doing to educate their staff to not discriminate against people with disabilities? Whatever they are doing currently, if anything, I don't think it's currently working!