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Lack of overall care

Story from nhs.uk

"Lack of overall care"

About: Ealing Hospital

I took my son twice to urgent care with a swollen leg. He had an xray but no scans. His leg was drained which introduced infection. He was sent home with antibiotics. We returned that night where he was then treated with antibiotics for an infection. There was no suggested follow up. His leg deteriorated and he is now waiting surgery in another hospital.

It was very unclear that anyone took his situation seriously and he was discharged with no follow up.

There seemed to be no attention to the previous history and no interest in resolving the issue. We can only hope another hospital can now help.

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 3 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 06/10/2020 at 12:30
Published on Care Opinion at 12:30

I am sorry to read of your experience and hope that the matter is now in hand.

Regrettably, it appears that you were seen in the Urgent Care Centre (UCC) at Ealing Hospital, which is managed by Greenbrook Healthcare and not London North West University Healthcare Trust, although collocated on the same site as the Emergency Department at Ealing Hospital.

Your complaint will need to be forwarded to Greenbrook Healthcare, so that they can investigate your concerns in accordance with their complaints policy. Their contact email address is: ealingucc.admin@nhs.net Alternatively, you can forward your complaint onto them via post to the following address:

Ealing Hospital Urgent Care Centre

Uxbridge Road

Southall

Middlesex

UB1 3HW

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