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"Excellent Service"

About: The Lawson Practice

Came in for an appointment Wednesday 23rd September. I saw a lovely receptionist young lady was so polite, friendly I really liked that she made me feel welcome. Then I saw a lovely nurse she was excellent. I discussed quite personal stuff with her and she took the time to listen to me. She conducted herself very professionally and was extremely kind and caring she is in right job. I then saw my Doctor. He is very very good and he too is in the right career as he knows how to treat his patients well. I always give good feedback for him he deserves it. He has restored my faith in Gp's again as my previous one was absolutely horrendous!!. My doctor took the time to listen to me, his body language showed he was actually interested in what I had to say he maintained good eye contact and he was very polite, courteous and always professional everything a doctor should be to be honest. Also he is very efficient in terms if prescribing my medication he does so always on time which I really appreciate and if I have arranged a telephone consultation he always sticks to calling me on the days and times scheduled. Considering I haven't been long at practice I find Lawson practice very professional and get swift responses from them whenever I have a query. Very satisfied. PS. I don't really want to mention names just in case it compromises anything.

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 3 years ago
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice
Submitted on 25/09/2020 at 10:07
Published on Care Opinion at 10:07


Thank you so much for this lovely feedback. It is very encouraging for all the teams and so lovely that you have mentioned people across the organisation. Having a strong team makes such a difference to the practice and patients and we really appreciate the contributions from everyone here. I will ensure everyone reads this. Your feedback is really valuable, it encourages and incentivises staff as they realise that their hard work is recognised and is important to patients. Again, thank you.

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