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Care Opinion

Turned away

Story from nhs.uk

"Turned away"

About: Cromer Hospital

Turned away with a child in pain for minor injuries unit.

Arriving at 740pm, 20 minutes before closing time, my daughter was refused entry despite clearly being in pain as I brought her in using a wheel chair.

If you are open until a time, don't close early! Website said open until 8pm hence our decision to head to Cromer. What is your arbitrary cut off time next time? Turn away someone at 7 because you don't want a late night.

Told to go to N&N where there was a 6-8hr wait.

Previous experience at Cromer very good.

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Responses

Response from Sarah Lynam, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 3 years ago
Sarah Lynam
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 13/10/2020 at 14:21
Published on Care Opinion at 14:21

Good afternoon,

Thank you for taking the time to provide this feedback.

I am sorry that you have had this experience at Cromer Hospital; it would be really helpful to know who you are so we can look into this with the team, with you. If you are able to contact us via PALS on 01603 289036 or via email pals@nnuh.nhs.uk we would really like to look into this for you to see why this happened.

Kindest regards

Sarah Lynam

PALS Manager

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