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Very good service

Posted By elephantem89

"Very good service"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Radiology Causeway Hospital / Surgical 2

(as a service user),

Took unwell again. Phone and DoC doctor on call told me go to A&E. Was in there a couple of hours. Getting bloods. CT Scan. Very good service. Moved up into surgical two. Shannon and the team were fantastic who made me feel so relaxed. Couldn't have done anymore for you when I got  discharged. I actually missed them. I've been in many a ward in different hospitals. I can honestly say surgical two was the best. Auxiliary staff. Perfect to such a good banter as well.

Thanks Girls

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Responses

Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 3 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 25/09/2020 at 18:51
Published on Care Opinion on 28/09/2020 at 10:55

Hi elephantem89

My name is Natalie and I am the Assistant Clinical Services Manager for ED in Causeway.

I would like to thank you for taking the time to give us feedback on your experience of Causeway Hospital, and in particular the good service you received in ED. It is great to hear that although we are providing care through challenging times, our patients continue to receive a high standard of care.

I wish you well

Natalie

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Response from Matt Suddaby, Site Lead Radiographer - Causeway, Radiology Department, Northern HSC Trust 3 years ago
Matt Suddaby
Site Lead Radiographer - Causeway, Radiology Department,
Northern HSC Trust

Submitted on 28/09/2020 at 11:42
Published on Care Opinion at 12:00

picture of Matt Suddaby

Hi elephantem89,

My name is Matt Suddaby and I am the Site Lead Radiographer at Causeway Hospital.

Thank you for the positive feedback. It's great the hear that the service you received from the CT scan was very good.

Wishing you all the best with your recovery.

Matt

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Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 3 years ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 05/10/2020 at 16:05
Published on Care Opinion on 07/10/2020 at 12:28

Dear elephantem89

My name is Debbie I am the ward sister in Surgical 2.

I am so glad to hear that the team in surgical 2 made you feel so relaxed on your recent visit to hospital. The staff strive to provide a caring and happy environment for patients and staff alike

Receiving positive feedback means so much to us as a team, especially during these challenging days.

Feedback from service users also helps us to learn and improve.

I have passed on your thanks to Shannon and the Team who were delighted to hear the impact they had on you.

All the best

Debbie

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