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My double prolapse and the lack of treatment

Posted By Rav4

"My double prolapse and the lack of treatment"

About: St Mary's Hospital / Gynaecology

(as the patient),

I went to see the Gynaecologist at St Marys in august 2019 after being referred because I need surgery and am called a complex case. The gynaecologist said I needed surgery and they would put me on the list.

In October/ November they phoned me to say they had looked at my notes and because I had had previous surgeries in the area they would need to open me up, could they have my permission if needed to go in through my vagina. I agreed, the doctor said they would amend the permission sheet.

I heard nothing until July 2020 when I received a letter asking if I still needed surgery or had I had it elsewhere. I emailed and phoned to say surgery was now urgent as my prolapse is the size of a babies head. Since then I have heard nothing again.

I went to my doctor 2 weeks ago who examined me and said they would write a strongly worded letter to my gynaecologist as it really is affecting my life and my marriage. I still have had no contact.

I am at my wits end to be honest I feel disgusting having this huge thing hanging between my legs constantly. I have been on anti depressants for the past 5 months. I totally understand about COVID but I also know women have been having surgery and I feel like I have been totally forgotten about. To be honest I don’t know how much more I can take the pain I am in with it on a daily basis, infections it is getting worse 

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Responses

Response from Manchester University NHS Foundation Trust 3 years ago
Manchester University NHS Foundation Trust

Submitted on 13/10/2020 at 12:46
Published on Care Opinion at 12:50

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope in the Women’s Outpatient Department at Saint Mary’s Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO20/0040 they will be able to put you in contact with the most appropriate person in the department who can look into the issues and arrange an appointment for you.

Mrs Karen Connolly

Chief Executive Officer Saint Mary’s Hospital

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