This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Never experienced anxiety before"

About: Crisis Mental Health / Liaison psychiatry Sheffield Health & Social Care NHS Foundation Trust / Clinical psychology Sheffield IAPT Yorkshire Ambulance Service NHS Trust / NHS 111

(as a staff member posting for a patient/service user),

Having never experienced anxiety before, I woke up one night feeling very anxious. I heard voices in my head telling me to kill myself. The voices were even telling me how to do it, specific methods, over and over. I phoned the NHS 111 service where I was told someone would contact me within 20 minutes. I phoned 4 times before I spoke to someone. I was unhappy with one of the responses who said they were due to go off shift shortly and was not able to help me. I hung up and phoned again.

 

This time I was taken to the Northern General Hospital where I saw 2 women and they listened to me for a very long time. They were very good. A consultant came to see me as well and he gave me details about an app called ‘Feeling Good’ to listen to. There’s 12 different pieces to listen to. You listen to the first one for about 6 times, then the second one for 6 times and so on, and I got to say these helped me a lot. They calm you right down and I feel much better now, 90% better. I take my meds from my GP and meditate every day.

 

A lady called Felicity from the Trust came to see me at home and gave me some leaflets. She also told me about the 4-5-6 breathing technique. I wish I could remember Felicity’s surname and where in the Trust she was from as I would really like to thank her. She also gave me some numbers to contact a helpline number and a number for SPA. I would use IAPT again.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 3 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust
Submitted on 28/09/2020 at 09:10
Published on Care Opinion at 09:10


Thank you for posting your experience of using our Integrated Urgent Care Service - NHS 111 on the Care Opinion website. I hope your health improves quickly following what must have been quite a scare.

I am sorry to read that you had a number of poor experiences when ringing NHS 111 in order to receive help.I would like our NHS 111 Governance team to look into this matter further for you. If you have not already done so, I would be grateful if you could contact our NHS 111 Governance team on the details below to enable us trace your call so we may investigate your complaint and provide you with a full explanation and apology.

Telephone - 0333 130 0549 (option 2)
Email – oneoneoneyas.feedback@nhs.net
Yorkshire Ambulance Service,
Springhill,
Brindley Way,
Wakefield 41 Business Park,
Wakefield,
WF2 0XQ.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k