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unexpected behavior from the receptionist

Posted By ary san

"unexpected behavior from the receptionist"

About: George Eliot Hospital - Acute Services / Accident and emergency

(as the patient),

last night we go to the emergency room at the george elliot hospital , that was just a question, you can just answer yes or not with a word......

the receptionist laughed very rude, and the reason is because i'm late for the visit. they don't expect some issue to come later than the event !!!!

now i just ask, emergency is not a bar and no one wants to visit here for fun ....

if possible, a receptionist who has good behavior deeds  please

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Responses

Response from Patient Experience Manager, George Eliot Hospital NHS Trust 3 years ago
We are preparing to make a change
George Eliot Hospital NHS Trust

Submitted on 23/09/2020 at 11:13
Published on Care Opinion at 11:27

Good morning, thank you for taking the time to give us your feedback. I'm very sorry that the receptionist laughed at you, this is not the behaviour we expect from our staff.

Please would you contact our Patient Advice and Liaison Service (PALS) on 02476 865550 or via email at pals@geh.nhs.uk so that we can find out more about your experience and investigate the matter.

Thank you

Becky

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