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Phone calls dropped after 1 minute

Story from nhs.uk

"Phone calls dropped after 1 minute"

About: The Royal London Hospital

My partner was taking into hospital on Wed 16th at 10 ish. I have not heard from him since. I have tried to call the main switchboard number 020773777000 to find out whether he has been admitted, which ward he is in etc. But every time I call the phone system cuts off my call after about a minute saying no response / timed out. I don't see how this is a suitable system - it means that I have to keep on ringing again and again - rather than just call once and wait for the phone to be picked up. This has only added to my anxiety and distress at this end - not being able to find out what has happened to my partner.

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Responses

Response from The Royal London Hospital 3 years ago
The Royal London Hospital

Submitted on 25/09/2020 at 15:22
Published on nhs.uk at 17:27

Dear Mark

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact us BHNT.CentralComplaints@nhs.net

Thank you

Kind regards

Central Complaints

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