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"Xray department"

About: Newham General Hospital

The staff were friendly and professional. I was seen very quickly.

My concern is about cleanliness in the department. I arrived at 9am. There was a discarded mask and handwipe on the waiting room floor. The cubicles for changing into a gown were dirty with discarded tissues and yellow patient stickers. I saw no cleaning staff. I don't feel that the clinical staff should clean the area but the cleaning company has to provide a better service. This would not be acceptable at any time and is less so in a pandemic

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Responses

Response from Newham General Hospital 3 years ago
Newham General Hospital
Submitted on 25/09/2020 at 15:03
Published on nhs.uk at 17:22


Dear Maggie

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS  team on site with your details-nuhpals.bartshealth@nhs.net.

Thank you

Kind regards

Central Complaints

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