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Care Opinion

Excellent staff

Story from nhs.uk

"Excellent staff"

About: Castle Hill Hospital

I was an inpatient after having surgery on the Cardiothoracic ward 27. The staff were all excellent, friendly and helpful, the hospital was very clean and precautions around Covid were all taken very seriously.

One suggestion for improvement would be for a leaflet to be produced giving information about what surgery will entail, why it is necessary and what recovery will look like (I had VATS surgery but I'm sure this would be helpful for most procedures), as it can be quite hard to take in verbal information when unwell and stressed and it would have been useful to have something in writing to take away afterwards.

The Drs, nurses and support staff on ward 27 were all excellent and I would highly recommend the service to family and friends.

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Responses

Response from Castle Hill Hospital 3 years ago
Castle Hill Hospital

Submitted on 15/01/2021 at 13:22
Published on nhs.uk at 21:06

Thank you for taking the time to add your comments to the NHS Choice website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with ward 27.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services

Kind regard

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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