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Care Opinion

Problems with hearing aid

Posted By Fife lad

"Problems with hearing aid"

About: Kings Cross Health and Community Care Centre / Audiology Service Lauriston Building Queen Margaret Hospital / Ear, Nose & Throat

(as the patient),

Very bad hearing problems. Dizziness, noises in my head & loss of sound coming from the baha hearing aid.

Distorted and feel like I am getting passed pillar to post, very poor.  

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Responses

Response from Ann Thomson, Team Leader - Patient Experience, Patient Experience Team, NHS Lothian 3 years ago
Ann Thomson
Team Leader - Patient Experience, Patient Experience Team,
NHS Lothian

Submitted on 22/09/2020 at 16:47
Published on Care Opinion at 16:47

Dear Fife lad

Thank you for taking the time to share your experience with us via Care Opinion.

I’m very sorry to hear of the symptoms you are experiencing and that you feel you are getting passed from pillar to post.

To better understand NHS Lothian’s involvement in your treatment and to pass on your story to the right colleagues, we would need some further information from you. If you would be happy to do this then please could you contact me via the Patient Experience Team by either email: feedback@nhslothian.scot.nhs.uk or by telephone on 0131 536 3370 explaining that you are contacting us in relation to a story you posted on Care Opinion.

Thank you again for your feedback.

Best wishes,

Ann

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 3 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 23/09/2020 at 08:18
Published on Care Opinion at 08:18

picture of Siobhan Mcilroy

Dear Fife lad,

Thank you for taking the time to post on Care Opinion. So that we can offer support can you please give me a call so we can discuss further. Thank you, Siobhan McIlroy Tel 01592 643355 Ext 20937.

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Response from Carol Sinclair, Head of Audiology Services, Audiology Service, NHS Fife 3 years ago
Carol Sinclair
Head of Audiology Services, Audiology Service,
NHS Fife

Submitted on 07/10/2020 at 14:55
Published on Care Opinion at 15:02

Dear Fife lad

Thankyou for taking the time to post on Care Opinion.

In response to your "loss of sound coming from BAHA hearing aid", please contact the Ear, Nose and Throat or Audiology Specialist Team who fitted this device and they will be able to arrange to review you (this will be NHS Tayside or NHS Lothian). BAHA devices are not fitted or maintained by NHS Fife Ear, Nose and Throat/Audiology Services.

Kind regards

Carol Sinclair

Head of Audiology Services

NHS Fife

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