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"EPAU receptionist"

About: University Hospital Lewisham

Receptionist very unhelpful and could clearly she I was distressed about pregnancy loss but remained cold and unhelpful after I was referred from A&E to be seen at EPAU with paperwork I was told that I would be called and given an appointment when I had already said I was in pain no futhur advice was given and I wasn’t told when I was likely to get called for an appointment

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Responses

Response from Lewisham and Greenwich NHS Trust 3 years ago
Submitted on 23/03/2021 at 12:07
Published on Care Opinion at 12:07


We are very sorry to read your comments posted about your experience at EPAU. The issues you have raised have been forwarded to the EPAU team.

If you would like us to investigate further please contact the Patient Advice & Liaison Service (PALS) team at the University Hospital Lewisham on 020 8333 3355 or email pals.lewisham@nhs.net.

Kind regards

Patient Experience Team

Lewisham & Greenwich NHS Trust

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