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Care Opinion

I feel rushed out

Posted By apuswx66

"I feel rushed out"

About: Altnagelvin Area Hospital / Renal unit

(as the patient),

Staff rotate duties, but I never start dialysis at the designated time. I have found some individual staff members tend to be erratic when it comes to remembering patient needs. There appears to be confusion over patients’ medical history (I’ve been attending for a number of years and find it disorganised).

I arrive in a chair and I feel rushed out when the four hour dialysis is over. I generally dread attending (especially on a Friday when it feels like there’s a definite rush to get patients out, as they discuss their weekend plans yet again!).

Also, the distribution of food is poor (quality) and some of the auxiliary staff don't  listen. From my experience this is not an efficient unit. Sorry to complain, but great improvement needed.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 28/09/2020 at 16:46
Published on Care Opinion at 16:46

picture of Vi Gray

Hello apuswx66

Thank you for sharing your experience. Patient feedback is very important now even more so than ever.

I can assure you that this was read by the Manager, Lead Nurse, Consultant and Catering Manager. Apologies for the delay however you will receive a direct response from the staff about the issues you have raised.

Best wishes

Vi Gray

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Response from Sean Mullan, Renal Unit Manager, Renal Department Altnagelvin Hospital, WHSCT 3 years ago
Sean Mullan
Renal Unit Manager, Renal Department Altnagelvin Hospital,
WHSCT

looks after renal patients

Submitted on 09/10/2020 at 10:42
Published on Care Opinion at 11:50

Hello, apuswx66. My name is Sean the Renal Unit Manager. I sincerely apologise for the delay in responding due to some technical difficulties which has now been corrected. I was saddened to read about your experience during your treatment for dialysis. I have shared this with the whole Renal Team who were also disappointed that you felt this way.

We do not want any of our patients to feel rushed and I would like you to contact me directly to discuss how we could improve your experience for future treatments.

I would like to offer you the opportunity contact me by phone on 028 71 611162

ext: 214165 or email me at: sean.mullan3@westerntrust.hscni.net

I look forward to hearing from you and again and thank you for your feedback.

Regards

Sean Mullan

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