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Very poor

Story from nhs.uk

"Very poor"

About: Queen's Hospital (Romford)

I received a call regarding my COVID swab test and was told to come in the disable car parking...I waited there for 20min but nobody came for the taking swan and when I asked the main reception about it,they did not guide me and sent me to Maternity ward and after waiting there for 30 min some nurse told me that I don’t have any idea where they are taking swab test as I’m a maternity unit nurse...so just came back to home without having it as I did not have any text message or letter sent by the hospital regarding my appointment.

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Responses

Response from Queen's Hospital 3 years ago
Queen's Hospital

Submitted on 15/09/2020 at 08:26
Published on nhs.uk at 15:59

Thank you for taking the time to provide us with your feedback, please contact us on 01708 435 454 or by email bhrut.pals@nhs.net and we will try to assist you and resolve your concerns.

Kind Regards

The Patient Advice and Liaison Service

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