"Deteriorating Performance"

There has been no attempt to embrace new technology for example video consultations and we now find we have to have unscheduled phone calls from the GP while at work, walking down the road etc which is not good for doctor patient rapport, understanding or confidence which, as we know, is so important in aiding recovery both physically and mentally.

The online booking system does not function properly even to the extent that one has to modify one's answers to get the result one wants e.g. an appointment.

There seems a huge disparity between what is offered by the Private medical sector and that of Dentists in managing face to face appointments compared to Beaufort Road Surgery.

There needs to be a new risk assessment based upon what we now know in terms of Covid 19. Embracing video conferencing technology between doctor and patient is a must - it is widely available in Africa for remote populations and should be achievable here to.

Thank you.