"Very poor pre-attendance instructions. Good…"

Arrived as day patient at Ambulatory Care only to find after a long walk from front entrance that the way was locked and I had been sent the wrong way. I should have been phoned the day before to check on my attendance and give me details for being dropped off. This did not take place hence a lot of wandering around. Great service once I had got into the ward. As I had been referred by the Oncology department there clearly need to be better internal liaison between the 2 departments as to who was going to keep me informed. The Oncology doctor who had phoned me some time before my appointment was very scant in the information he gave. The letter calling me to the appointment from his department only arrived 7 days before the procedure, only just in time for me to hold back on some medication. This also informed me I could have a light breakfast (NOT CORRECT), and to enter from the atrium following signs for All Wards and Departments

It must also be mentioned that the pdf guide on "Having a Kidney Biopsy" needs to be completely rewritten. eg. even though I lived over 45 minutes away from the QE there was no expectation that I would stay overnight (for which I came prepared). No mild sedative injection was administered.

Due to the changed location of the entrance/exit and the provision of a patient drop off/collection point and short stay carpark this is an essential part of the information that needs to be communicated to the patient and drivers. Ensuring that other departments referring patients are equally informed.

There was excellent nursing care (except for the Theatre Nurse who believed I was attending for a Liver biopsy (not Kidney), I'm glad I was not a confused patient!

The procedure was painless and the doctor performing it was very attentive and kept me completely informed. The after care was excellent by all involved.

thankyou.