"My son's experience"

About: Shotley Bridge Hospital The Royal Victoria Infirmary / Accident & emergency

(as a service user),

He was examined by a practitioner on the seating area outside the main entrance. To begin there was no confidentiality, No privacy and dignity for my son. Most of all I feel there was not a comprehensive assessment carried out, as he was told by the practitioner that they didn't think his jaw was broken as he would not be able to move it. I have tried to get in touch with the manager of the urgent care centre to inform them of their mistaking diagnosis, my son has just come out of theatre having broken his jaw in two places. I feel disgusted at this UCC. 

Responses

Response from Patient Experience Team, The Newcastle upon Tyne Hospitals NHS Foundation Trust 2 weeks ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Submitted on 14/09/2020 at 11:12
Published on Care Opinion at 11:27


We are sorry for you and your son's recent experience with the assessment that was carried out at the ED department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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