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"Care and attention received was priceless"

About: Queen Margaret Hospital / General Surgery

(as a carer),

From the moment I entered the Hospital I was greeted by friendly faces, I was asked, politely, if I knew where to go and when I arrived on the ward was taken under the wing of staff nurse Lisa. She went through all the necessary paperwork and got me settled in, there were some student nurses on the ward and they carried out their jobs very efficiently. I was asked lots of relevant questions by the various people who would be part of my care, although this was repetitive I can see how very necessary it is. I met most if not all the anesthetic staff and was well informed of their involvement and some of the theatre staff who came in to introduce themselves and ask some questions, all together with Mr Chigaru, my consultant. I was well informed throughout and very well looked after. From the nurses under staff nurse Lisa to the anesthetic and theatre staff.I think an accountant can put a price on my op, but the care and attention I received was priceless, so I say a big thank you to all of those dedicated ladies and gentlemen who've helped me on the road to recovery and normality.

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Responses

Response from Mandy Clark, Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital, NHS Forth Valley 3 years ago
Mandy Clark
Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital,
NHS Forth Valley
Submitted on 19/09/2020 at 11:52
Published on Care Opinion at 11:52


Dear 49Grumpy

Thank you for taking the time to post about your recent experience in Day Surgery, I am delighted to see that everything went well for yourself and felt well informed at all times. I will pass on your lovely comments to Lisa and the students on our ward at the moment and will make sure Mr Chigaru and theatre staff receive these too. I am sure they will be happy.

Wishing you well in your recovery

Kind regards

Mandy

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