"CMHT Cumbernauld"

I have been under the care of the mental health team since November last year. Things started braking down with my named nurse when I was coming of my some medication. It was discussed between my named nurse and my GP that this should happen. I had been on the maximum dose of this for years. My CPN promised they would be with me every step of the way as they said the withdrawals would be horrendous, which they were!

I've seen them once after the first week of my dose being reduced. Yes Covid happened but I never even received a phone call or anything. In June a complaint went in to the service through a relative.

I felt like I was made out to be a liar and I was told that CPNs would never deal with medication etc. My CPN and GP dealt with my medication, not once did I deal with anything to do with my medications. It was discussed between them about stopping my medication and starting me on something new. I had to go to my CPN when I felt I needed another medication and they would put the request in with the GP. But no I was a liar when this can all be backed up with my GP.

When the service spoke to me they asked what my expectations of the service were? Well to have the care and support that I needed but not once received. It was decided on the phone that my CPN would remain the same as they knew my case. My CPN phoned me the next day, said they would send me out worksheets on anxiety, depression and stress and they would phone me in a week to discuss what I thought of them and if I had managed to fill them out.

My CPN phoned a fortnight later and never mentioned the work books, literally a one minute call, this was at the beginning of July. Since then I had not heard a thing.

When my my relative phoned this week to find out what was happening she was told I was not under a named CPN and was only open to duty care. Nothing was documented about my CPN contacting me or anything at the beginning of July. Made out to be a liar again, even though it was agreed with the team leader that I would remain under my original CPN!

Also the question was asked again what my expectations of the CMHT were and what I was expecting in terms of care. Firstly if I knew what I truly needed I would not have the mental health issues I have. Also I expect a duty of care from any health care professionals. Anyone with mental health issues finds it difficult to reach out for help, what makes this worse is knowing when you do reach out you are going to be left speaking to someone who has no idea of your case or your needs. But should a crisis occur, which it has previously they are constantly on the phone trying to contact you, I need support before I get to that point.

Also my medications were doubled in dose by the psychiatrist. I know they have MDT meetings and the CMHT would know this, but still no phone call to ask how I was managing with the increased dose. I feel extremely let down by them and honestly find them very untrustworthy. Where are you meant to turn for support?