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"I have nothing but praise for you all."

About: Royal Stoke University Hospital / Ophthalmology

(as the patient),

I recently attended the Poswillo cataract suite to have my left eye fixed.

My wife and carer took me , we arrived at the appointed time.

This was the first time the suite had been used for a long period.

It was a bit chaotic to start with because of some equipment problems.

I found out I was the first patient in the suite since it had been reopened.

All i can say is the staff were fantastic considering the problems they had.

I had my operation at about 9:45am and i was back in the suite at about 10:15 to a welcome cup of tea and a biscuit. After I was given my eye drops and told when and how often to use them i was allowed home. They also emailed my regular optometrist all i can say is thank you to all the staff in the suite and operating theatre. They were all fantastic and very caring. 

We got home at 12:00 and got a phone call from the optometrist to arrange an appointment in a few weeks to check on my eye. I will also be able to arrange to get a pair of reading glasses. That’s what i call organised. 

I have been to the hospital and spent several nights there over the last 18 months and have nothing but praise for all the staff.

Thank you all so very much for looking after me.

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Responses

Response from Royal Stoke University Hospital 3 years ago
Royal Stoke University Hospital
Submitted on 25/09/2020 at 08:18
Published on nhs.uk at 11:27


Thank you for taking the time to provide us with this lovely feedback. It is great to hear that your experience was so positive. I have shared your feedback with the team who I know will be delighted to receive it.

Kind Regards

Angela Grocott

Head of Patient Experience

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