"Trying to get support for a vulnerable relative"

About: Shawpark Resource Centre

(as a service user),

As a family we felt we were at crisis point trying to get adequate care for my relative who has mixed dementia and is feeling vulnerable.

More than 2 years dealing with this agency we are broken and my relative is in a much vulnerable position than she was at the start.

we feel there is no accountability & our questions are blatantly not answered, we feel they have all the power and may sleep easily at night but the family won’t. We feel powerless to do anything. 

More about:

Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 2 weeks ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 09/09/2020 at 15:30
Published on Care Opinion at 15:30


picture of Rachel Pyle

Hello Tishymouse18,

I am sorry to read of the difficulty you and your relative have experienced. I have spoken with my colleagues at Shawpark Resource Centre. You have shared some concerns that they would really welcome the opportunity to look into in more detail for you both.

To help us investigate, can you please email me your relative's details with their consent? We would need their name, date of birth, and CHI number (if you have it to hand). It would also be helpful if you could include the title of this Care Opinion post, to help us identify you.

You can reach me at: PatientExperience@ggc.scot.nhs.uk

Best wishes,
Rachel

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Response from Nicole McInally, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde last week
Nicole McInally
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde
Submitted on 17/09/2020 at 09:01
Published on Care Opinion at 09:01


picture of Nicole McInally

Dear Tishymouse18

Thanks for getting in touch with an update, I appreciate that this is a difficult time for all the family.

Take Care

Nicole

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