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"Accident with table saw"

About: Physiotherapy / Physiotherapy (outpatients) Victoria Hospital / Accident & Emergency Victoria Hospital / Theatres Victoria Hospital / Trauma & orthopaedics

(as a service user),

I was unlucky to have an accident with a table saw just over a week ago and from the moment I turned up at A&E at the Victoria Hospital Kirkcaldy the level of care I received was amazing.

Having spent time in A& E, the x-ray department an overnight stay in ward 33, a longer than expected time in the operating room and a visit to the hand clinic and physiotherapy I have experienced many of the public facing departments in a short period of time. Everyone I have met and that looked after me were so professional yet human in there approach keeping me calm, informed and fully aware of what was going to happen next.

Thank you to all both public facing and behind the scenes and a special thanks to Billy ODP in phase 3 theatres who as well as looking after me at my most worrying time, doing his own job was also undertaking training of a colleague  at the same time and it was good to hear how clear and supportive he was of his colleague. He was able to have a joke with me to relax me, do his own work then instantly turn so clear and professional, so his colleague not only knew what to do but why it was getting done and what would be happening next.

Well done to all and thank you all so much.

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Responses

Response from Jeanette McGhie, Charge Nurse, Ward 33 (Ortho / Trauma), NHS Fife 3 years ago
Jeanette McGhie
Charge Nurse, Ward 33 (Ortho / Trauma),
NHS Fife
Submitted on 11/09/2020 at 10:51
Published on Care Opinion at 16:28


Dear Fingers Fleming,

I would like to thank you for taking the time to post your experience on Care Opinion. We as a team in ward 33 are very pleased that you had a positive experience in ward 33. It can be a very daunting time coming into hospital and it is great to here that you were kept well informed in your patient journey. I also would like to thanks you in regards to acknowledging the behind the scene team who also will be delighted that your time spent in all departments was a positive one. I hope you are recovering well and wish you all the best for the future. Kind Regards

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Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 3 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife
Submitted on 11/09/2020 at 17:25
Published on Care Opinion at 17:25


Hello Fingers Fleming

Thank you for the feedback. I am pleased to hear that you have had a such a positive experience despite the circumstances. I do hope you are recovering well.

Best wishes!

Jamie (Accident and Emergency)

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