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Feedback about Care Opinion

Posted By JeanD

"Feedback about Care Opinion"

About: Altnagelvin Area Hospital / Ear, Nose & Throat Care Opinion Royal Victoria Hospital / Neurosurgery

(as a service user),

Good evening. 

This post is to say thank you to Care Opinion and to Barry & Vi. A little while ago I posted my story on here, almost immediately my post was replied to.

I'd like to say a huge thank you to Barry (Belfast) & Vi (Altnagelvin). Thank you both so much for reaching out to me via email and phonecall for your help in following up with the relevant departments for me.

Your help and support is greatly appreciated by myself and I'm happy to say some of my queries have been answered as a result - there are still some no better off, however you both have been so lovely and caring towards me. I just want to say thank you both so much, fantastic work both of you :) 
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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 09/09/2020 at 13:46
Published on Care Opinion at 13:46

picture of Vi Gray

Good afternoon JeanD

Thank you so much for your kind words and comments this means a lot to me both personally and professionally.

I am so glad that myself and Barry (RVH) were able to assist you.The Care Opinion platform clearly demonstrates the impact of patients voices sharing their experience and following up with a conversation.

Best wishes

Vi Gray

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Response from Barry Murtagh, Complaints Manager, Governance and Complaints, Belfast Health and Social Care Trust 3 years ago
Barry Murtagh
Complaints Manager, Governance and Complaints,
Belfast Health and Social Care Trust

Submitted on 09/09/2020 at 17:35
Published on Care Opinion on 10/09/2020 at 10:10

picture of Barry Murtagh

Dear Jean D

Thank you so much for your thoughtful comments regarding your experience of Care Opinion. I am delighted that Care Opinion gave you the opportunity to share your story, that I was able to contact you directly and ultimately put you in contact with the appropriate service personnel.

As discussed with you on the phone, the official launch of Care Opinion was on the 3rd August 2020. We are continually learning how to best utilise Care Opinion and your response illustrates that we are moving in the right direction. We hope that your comments will encourage others to share their experiences.

Your kind words are extremely encouraging and will greatly assist us moving forward.

Again, I would like to express my gratitude for acknowledging Vi and I.

Best wishes,

Barry

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