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Mental Health crisis support

Posted By Jassy

"Mental Health crisis support"

About: Springfield University Hospital (London)

(as a service user),

I was admitted onto an assessment unit following two episodes of crisis however when I was admitted there was another patient who was verbally abusive to myself and to staff. This made me feel unsafe and uncomfortable however the staff did their best to try and make me feel as comfortable as possible.  

I was so scared that I refused a sleeping medication due to the fact that I didn’t want to be asleep when this patient was awake. I isolated myself from others.  

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Responses

Response from Springfield University Hospital 3 years ago
Springfield University Hospital

Submitted on 21/09/2020 at 11:28
Published on nhs.uk on 22/09/2020 at 09:48

My name is Winson and I am a member of the Patient Experience Team Springfield University Hospital. I am sorry for the experience you have had recently when you were admitted for assessment that has led you to feel this way about our service. Please be assured that our Trust is committed to ensuring that everyone who uses our services has a good experience of care. We would therefore like to learn from your experience.

If you can, please get in touch with our PALS team on 020 3513 6150 or via email [pals@swlstg.nhs.uk] so that we can look into this for you and get whatever learning we can to ensure that this does not happen again to any Service User. We may also be able to find a way to help you to feel safer and to get any future support that you may need.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Jassy (a service user)

Thank you for your response, when I have some free time I will definitely get in touch with PALS.

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