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About: St Mary's Hospital (HQ) (London)

I came in on Saturday night in great pain and spent two hours waiting in the seating area before anyone even bothered to speak to me.I could not walk but was pulled up twice by nurses to go into a cubicle to have my blood pressure and temperature checked and finally when i saw a doctor he spoke to me like I was a child and not a fully grown woman. I was given a bed in the CDU unit but at 2.30am was woken up and told they could find nothing on my xray so i could go home. I can barely walk without screaming in pain but I was supposed to walk home in total darkness. After complaining that I was scared to try and walk home they mentioned patient transport. It would be nice if they treated you as a person and spoke to you with some respect.My cubicle was next door to a 'Saturday night drunk' who seemed to know everyone by name and had people popping in all the time to say hello. Why should he be treated better than people in pain?

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Responses

Response from St Mary's Hospital (HQ) 3 years ago
St Mary's Hospital (HQ)
Submitted on 02/09/2020 at 15:22
Published on nhs.uk at 18:23


Dear Sender

I am very sorry to hear of your experience while a patient at the St Mary's Hospital A&E department. This is certainly not the standard of service expected of front line staff and I apologise on behalf of the Trust.

Imperial College Healthcare NHS Trust is very concerned about your feedback. If you would like to contact PALS at imperial.pals@nhs.net we can discuss this further. I have forwarded your posting to the relevant managers in the Emergency Services department. I am sure that they would like to apologise to you.

Thank you again for taking the time to contact Imperial College Healthcare.

kind regards

John

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