Not sure if this is really dementia services complaint, but the list of options for reviews does not include communication or wards, and this was an incident relating to my demented mother.
Tried for 15 minutes to get a line in to the hospoital using the direct number I had been given: permanently engaged. I therefore tried switchboard who told me that there was only 1 line in to the ward. As I am a hospital coI nwas then given 2 more numbers to try.nsultant, I knew that was a lie and told the switchboard operator so. I was then given 2 more numbers to try.
I used 3 phones and dialed all 3 numbers until I had all phones ringing nout. It took 40 minutes for one of the lines to be answered! That is completely unacceptable and would certainly not be tolerated on any of the wards I work on.
"Appaling service 1hr hanging on phone to get reply"
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
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