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"Breast Screening"

About: Macclesfield District General Hospital

Today i attended an appointment for my annual mammogram, something i have done for the last 12 years, and experienced nothing but lovely, professional people in the department.

Today was to be the exception!The radiographer who dealt with me was the most brutal and rude person. She had all the people skills of a brick wall and was not only curt and short tempered, but physically rough and aggressive. If this had been my first mammogram or i was feeling nervous or scared, she need to recognise that her manner is massively inappropriate. I’ve never come out of an appointment upset and emotional, and this person needs a wake up call.

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Responses

Response from Macclesfield District General Hospital 3 years ago
Macclesfield District General Hospital
Submitted on 29/10/2020 at 14:53
Published on nhs.uk on 30/10/2020 at 09:49


We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.

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